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Frequently Asked Questions
How can I get a refund?
All orders are guaranteed to arrive to you in satisfactory condition. If your
order does not arrive within 27 days please contact us and a replacement order will be shipped to you at no charge. If the second shipment is not delivered
on time, we may offer to send it with another mail service or your payment will be refunded to your card. If you find that the medications you
ordered were not what you order then contact us immediately before the order is shipped out and a free replacement order will be shipped to you or
you will be issued a full refund (including delivery costs).
How long should I wait for my refund?
The refund usually takes 5 to 45 business days. Please note, this period doesn't
depend on our service, it only depends on YOUR Bank Rules.
Do I have to pay any taxes?
No, you will not pay any taxes.
How will the package arrive? Will people be able to tell its contents?
All packages are shipped in plain packaging to protect your privacy. And we do
not mention any costs on the package as well.
Can you ship to my country?
We ship to all over the world, where aviation mail can be delivered. But unfortunately
we accept not all countries credit cards.
Delivery terms. When should I expect my order?
Once the doctor approves your prescription, your order is ready to be shipped
out. Usually it takes 1-2 business days for the order to be sent out (from the moment the order is placed). You should allow 10-14 business days
for a Registered letter shipping (express mail) and 4-7 business days for a EMS Service shipment.
Where is the medication shipped from?
We ship from Germany, U.K., France, USA and India (World Leader for Generics
manufacturing), where we have an opportunity to collaborate with the most known all over the world Generic producers, such as Pfizer, Bayer,Ranbaxy,
Cipla, Ajanta Pharma. Our generic medications are manufactured on government certified facilities and meet or exceed the highest
US Food and Drug Administration (FDA) and World Health Organization (WHO) standards.
Do you have the next day delivery
No, we do not have the next day delivery. Because all the products are sent from
overseas and it takes some time for the customs in both countries - manufacturer's country and customer's country.
What is the soonest delivery?
The soonest delivery takes 4-7 business days ( EMS Service , from the moment
the product is shipped out).
Do I have to sign for the package when it is delivered?
Yes, you have to sign for the package. We have to be sure that the parcel was
handed over you and was delivered to the right addressee.
Do you allow P.O. box as address field?
Yes, we do allow, but it is better for the customer to provide their home address
for the package to be signed personally. We may always request for a proof of delivery from the official EMS website.
How do I sign in?
You have to use you username and a password which you choose when passing a registration
on pharmacy.viagranow
I forgot my password
If you forget your password, please use "Forget your password" button.
Why do people prefer Generic Drugs?
FDA-approved generic drugs are bio equivalent and therapeutically equivalent
to
their brand-name counterparts. People can use them with total confidence. Generics are usually priced up to 70 percent less than equivalent
brand-name versions, because brand-name drugs invest large amounts of money to advertise and persuade you to buy their product, because
generic manufacturers spend less on advertising and product development and because generic versions of the same medication create competition
and competition can drive prices down (Source: US Food and Drug Administration).
Can't find the specific product
Please contact Pharmacy.viagranow Support Service and our representatives will
answer your
questions within a short period of time.
How long should I wait for my order to be approved by your doctor?
It usually takes 1-2 business days for the doctor to approve your prescription.
Please make sure you fill the reasons of ordering medication correctly, otherwise our doctor will not approve your order.
Can I cancel my order?
All sales are final and cannot be canceled. If you cancel your order before
shipment your payment will be refunded.
I've missed to put additional information to my order details.
If you miss some important information about your order, please contact Pharmacy.viagranow
support service. You may write a message to our online support or call us at working hours.
Can I order a medication without any approval?
Yes, but ask first your Doctor.
I want to cancel my order and buy another product.
Before placing an order, please make sure you choose correct product with the
correct quantity, no changes can be done after you put your credit card details and the payment is accepted. In such cases, we may only
refund your money and you will be automatically added to our black-list which
will not let you to order from Pharmacy.viagranow in the future.
I didn't receive my order, what should I do?
This kind of problem is relevant only if the package stocks at the custom house
of you country. In this extra situation it is advised to contact Pharmacy.viagranow ASAP by email or Pharmacy.viagranow online support service.
We always care about
our consumer.We will respect your privacy and would reship the order immediately
within next 2 business days with no additional payment. If you finally receive
both shipments, please note, that you will not be charged for the second one.
What types of payments do you accept?
Currently we accept VISA, MasterCard, AMEX, JCB, DINERS credit cards, and WIRE
Bank Transfers.
How much does your doctor's approval cost?
We do not charge our customers for a doctor's approval. It's FREE.
Do I get a confirmation that my order was accepted?
Sure, you will receive a confirmation to your email within next few minutes.
If you don't receive any messages from pharmacy.viagranow.eu, you may contact our support service. Sometimes it happens that your anti-spam mail system
doesn't let our messages to go through and a confirmation could be simply lost.
But if you contact pharmacy.viagranow.eu support service, we will confirm all the information
as soon as our representatives are available. It will not take more than 12 hours.
When will my credit card be debited?
Your credit card will be debited immediately after you enter your credit card
details on our payment page and you submit the payment.
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